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BNY Mellon’s PershingAffiliate, Albridge Solutions Earns Re-Certification Under the PrestigiousService Capability & Performance (SCP) Standards
Re-Certification RecognizesAlbridge for Delivering Top Quality Support
LAWRENCEVILLE, N.J., April 5,2011 – Albridge Solutions, an affiliate of Pershing LLC, a BNY Mellon company,announced today that it has achieved re-certification under the prestigiousService Capability & Performance (SCP) Standards. Albridge’sre-certification under the SCP Support Standard follows an extensive audit ofits Lawrenceville, N.J. client support center. The SCP Standards define astringent set of performance criteria and represent best practices in theindustry.
“SCP re-certification affirmsthe commitment of our service teams to adhere to a high level of standardsestablished to better-support our customers,” said Gregory Pacholski, chiefexecutive officer of Albridge Solutions. “This recent accomplishment istestament to our client-centric organization and focus on continuousimprovement across the entire enterprise.”
Alex Sauickie, director inoperations and services, Albridge Solutions adds, “At Albridge we takeadvantage of every opportunity to implement best practices to enhance ourclient relationships and support their business needs. Our service teams followthoughtfully designed processes to deliver quality service with everyinteraction we have with our clients.”
Created by a consortium ofleading technology companies and the Service Strategies Corporation, the SCPStandards were designed to improve service quality and effectiveness. Thestandards, which address customer support, eservice, field service, andprofessional service disciplines, define best practices for deliveringworld-class service and support, quantify performance levels and establish aframework for continuous improvement. Certification requires comprehensiveannual audits to confirm that companies can consistently meet programrequirements.
Some of the key performancecriteria considered for SCP Standards certification include:
- Corporate commitment andstrategy
- Customer satisfaction
- Performance metrics
- Research and developmentinteraction
“Albridge Solutions continuesto demonstrate an outstanding ability to deliver the highest quality serviceand support to its customers,” said Greg Coleman, vice president of strategicprograms with Service Strategies. “As a result of an intense focus on serviceexcellence, the organization exceeded SCP Standards’ requirements and industrybenchmarks by a wide margin in a number of areas evaluated during the audit.”
Upon completing its annualre-certification, Albridge maintains its standing among leading technologycompanies such as EMC Corporation, Lockheed Martin Incorporated, McKessonCorporation, Novell, Progress Software and many others. Currently, more than200 technology support organizations around the world participate in the SCPStandards program.
The world’s leading serviceproviders have adopted Service Strategies’ Service Capability & Performance(SCP) Standards as a roadmap for service excellence and a benchmark measure ofsuccess. For more information, visit www.servicestrategies.com, call858-674-4864 or toll free in North America 800-552-3058, or emailinfo@servicestrategies.com.
Albridge Solutions, anaffiliate of Pershing LLC, is a leading provider of enterprise solutions,custom technology and business consulting services to institutional and retailfinancial organizations and independent registered investment advisors.Albridge draws upon its financial services experience and technology expertiseto help financial organizations enhance their operating performance andmaximize their productivity. Albridge’s wealth management technologyconsolidates and reconciles client account information from hundreds of datasources that represent banking, brokerage, insurance, retirement, managedaccounts and more. Additional information is available at www.albridge.com.
Pershing LLC (memberFINRA/NYSE/SIPC) is a leading global provider of financial business solutionsto more than 1,500 institutional and retail financial organizations andindependent registered investment advisors who collectively representapproximately five million active investors. Located in 21 offices worldwide,Pershing and its affiliates are committed to delivering dependable operationalsupport, robust trading services, flexible technology, an expansive array ofinvestment solutions, practice management support and service excellence.Pershing is a member of every major U.S. securities exchange and itsinternational affiliates are members of the Deutsche Börse, the Irish StockExchange and the London Stock Exchange. Pershing LLC is a BNY Mellon company.Additional information is available at www.pershing.com.
BNY Mellon is a globalfinancial services company focused on helping clients manage and service theirfinancial assets, operating in 36 countries and serving more than 100 markets.BNY Mellon is a leading provider of financial services for institutions,corporations and high-net-worth individuals, offering superior investmentmanagement and investment services through a worldwide client-focused team. Ithas $25.0 trillion in assets under custody and administration and $1.17trillion in assets under management, services $12.0 trillion in outstandingdebt and processes global payments averaging $1.6 trillion per day. BNY Mellonis the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK).Additional information is available at www.bnymellon.com.
Press Release
Contact:
Barbara Gallo
+ 1 201-413-2930
mailto:bgallo@pershing.com
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