The retirement industry has seen dramatic change over the past two decades – financial firms who began offering administration services for defined contribution plans are now offering full benefit outsourcing to include the administration of defined benefit plans, defined contribution plans, health and welfare plans, and payroll services. Offering these services has driven benefit administration firms to continuously find new products and services to remain competitive in the market and enable their customers to achieve their retirement goals while reducing costs along the way. Changing technology, refining business processes, new regulations, and increasing client demands require financial and benefit administration firms to seek consulting resources to provide industry knowledge, best practice experience, and hands on support, allowing the firm to focus on their business.

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