Measurable benefits are difficult to find in many CRM initiatives. The Nolan approach to CRM is different: we deliver measurable business results. With an emphasis on customers and service process integration, Nolan can help you focus your operations to serve customers on their terms.
Our methodology begins with strategy and process design which are critical to an effective CRM process. If technology is also called for, we will assist you in selecting and integrating the best technologies to support your CRM process.